Shipping Policy

Shipping Policy

At Kapcart, we aim to provide you with a seamless shopping experience, including reliable and efficient shipping options for your convenience.

1. Shipping Partners

We partner with reputable courier services such as Bluedart, DTDC, and others to ensure prompt and secure delivery of your orders.

2. Shipping Eligibility

  • For products weighing within the limits accepted by our courier partners, standard shipping services will be provided.
  • For heavy-weight products such as single station gyms, multi-station gyms, see-saws, slides, and garden play toys (e.g., swings, playhouses, sandboxes), special arrangements will be made for transportation via private transport such as a mini tempo truck.

3. Shipping Charges

  • Standard shipping charges apply to orders eligible for shipping via our courier partners.
  • For heavy-weight products requiring private transport, additional transport charges will apply. Customers will be notified of these charges at the time of purchase.

4. Delivery Time

  • Orders eligible for standard shipping will typically be delivered within 5-10 business days from the date of order confirmation.
  • For heavy-weight products requiring special transportation arrangements, delivery times may vary depending on factors such as distance and availability of transport. Customers will be informed of the estimated delivery time upon purchase.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number to monitor the status of your delivery. You can track your order on the respective courier service's website or through our order tracking system.

6. Shipping Address

Please ensure that the shipping address provided at the time of purchase is accurate and complete to avoid any delays or issues with delivery. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Contact Us

If you have any questions or concerns regarding shipping, please contact us at contact@kapcart.com. Our customer service team is here to assist you.